Privacy Policy

1. Information We Collect

We collect information to provide and improve our social casino entertainment services. Data collection only occurs after you provide appropriate consent through our cookie preferences.

Personal Information

2. How We Use Information

We use your information only for the purposes you've consented to:

• Service Provision: Deliver and maintain our social casino games
• Customer Support: Respond to inquiries and provide assistance
• Analytics (opt-in only): Understand usage patterns to improve our services
• Compliance: Meet legal requirements and age verification (20+ in NZ)
• Security: Protect against fraud and maintain platform integrity

3. Cookie and Consent Management

Cookie Categories

• Strictly Necessary: Always active - required for basic site functionality
• Analytics: Opt-in only - helps us understand how visitors use our site
• Marketing: Opt-in only - enables targeted advertising (NZ only)

You can manage your cookie preferences at any time using the "Cookie Settings" link in our footer or visit our Cookie Policy page.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data only in limited circumstances:

• Service Providers: Trusted partners who help us deliver our services (under strict data protection agreements)
• Analytics Partners: Only if you opt-in to analytics cookies
• Legal Requirements: When required by New Zealand law or to protect our legal rights

International Transfers

We primarily store and process data within New Zealand and Australia. Any international transfers are subject to appropriate safeguards and your consent.

5. Your Privacy Rights

Under New Zealand privacy law, you have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data for specific purposes
• Data Portability: Request transfer of your data to another service
• Consent Withdrawal: Withdraw consent for optional data processing

To exercise these rights, contact us at: privacy@kiwiplay.nz

6. Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

Retention Periods

• Account Data: Retained while your account is active plus 2 years
• Analytics Data: Retained for up to 26 months (if consented)
• Support Communications: Retained for 3 years

7. Age Requirements and Minors

Our service is exclusively for users who are 20 years of age or older. We do not knowingly collect personal information from anyone under 20. If we become aware that we have collected information from someone under 20, we will delete it immediately.

We do not target minors in our marketing or advertising activities.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Requesting new consent if required by law

9. Contact Information

For any questions, concerns, or requests regarding your privacy or this policy, please contact us:

• Privacy Email: privacy@spinhavens.com
• General Inquiries: Contact Form
• Data Protection Officer: dpo@spinhavens.com

We aim to respond to all privacy-related inquiries within 20 business days, as required by New Zealand privacy law.